EV Charging Management System
A realm where innovation meets sustainability. At the forefront of this transformative journey is the SaaS platform designed by Elocity, where seamless user experiences converge with cutting-edge technology to redefine the way we perceive and interact with electric mobility.
Year
2019 - Present
Team
1 designer, 12 engineers
My Role
Lead UX/UI Designer
Tools
Figma
Process
Client Interaction
Communicate with clients to understand business requirements
Business Strategy
Work with CEO and CTO to define business needs and define MVP
Design
Design for various use cases and workflows for implementation
Client Interaction
Collaborating closely with our clients, we crafted a comprehensive end-to-end Charge Point Operator (CPO)/Client platform. This all-encompassing solution integrates 24/7 real-time monitoring and management capabilities for charge point operators, aggregating data from a vast network of over 1000 chargers. Notably, the platform boasts dynamic scalability, ensuring adaptability to the evolving demands of the electric mobility landscape. Through this collaborative effort, we have not only met but exceeded expectations, delivering a robust and technologically advanced platform that empowers our clients with unparalleled control and insights into their charging infrastructure.
Business Personas
Mapping these use cases provides a comprehensive view of the different personas using the platform to understand how they all work together to manage and run charging stations.
Admin
User role
Responsible for technical or product support, helping team set up the system, troubleshoot
User goals
Set up templates to be used my other users.
Set up charging locations.
Add/remove/update users.
Create RFIDs and send to EV drivers.
Firmware updates.
Billing and payments issues.
CPO - Business Owner
User role
Overall owner of the business. Focused on ensuring overall utilisation and customer satisfaction is high. Makes strategic/policy decisions.
User goals
Review daily/weekly/monthly infrastructure utilisation.
Review customer satisfaction.
Review cashflow.
Get insights on infrastructure usage.
CPO - Central Manager
User role
Responsible to manage al sites in the system. Ensure equipment is up and running. Provide overall guidance and support to all sites.
User goals
Setup up the tariff structure.
Ability to setup infrastructure on sites.
Get real-time alerts of any hardware.
Get daily reports about system health.
Review what issues are typically occurring.
Run loyalty programs.
Charging reports for all sites.
CPO - Site Manager
User role
Responsible for managing an individual site. Ensuring each equipment is up and running. Ensure all information regarding the site is up-to-date.
User goals
Get real-time visibility of all stations.
Ability to setup infrastructure on site.
Review transaction details and validate issues.
Update all station information.
Add details about amenities available.
Site charging report.
Report site information to Central Manager.
Analyst
User role
Responsible for analysing the data and derive insights to guide the business to make right decisions and identify issues by comparing patterns etc.
User goals
Ability to get data for all stations and sites and any granularity.
Business Strategy
Navigating the intricate challenges of managing diverse charging point operators (CPOs) necessitates a comprehensive approach, considering critical factors such as uptime, energy management, virtual queues, and tariff structures. The paramount concern is to prevent EV owners from encountering inaccessible or substandard charging stations. In response, a resilient, secure, and scalable system has been meticulously developed, aligning with our commitment to address the nuanced needs of CPOs. This innovative solution serves as a strategic cornerstone, seamlessly optimizing uptime, enhancing energy efficiency, orchestrating virtual queues, and structuring tariffs to ensure a consistently high-quality charging experience for EV owners in the dynamic landscape of electric mobility.
MVP Considerations
At the core of our charge point operator's mission is the commitment to revolutionize the landscape of electric mobility by providing seamless and accessible charging solutions.
Manage your assets
Monitor and control session in real-time (OCPP).
View status and performance of each charging station.
Create new locations
Set pricing/tariff
Set charging fees based on usage, time, energy or session.
Assign different pricing rates.
Establish dynamic pricing.
Intergrate billing and payment system
Payments through the mobile app, cards, RFID or through third-party payments gateway.
Automatically process payment and billing transactions.
Track payment and billing history.
Advanced analytics and reporting
View charging utilisation by connector, station or location.
Create customised reports in a variety of formats based on your needs
Track KPIs and charging activities.
Control and optimise EV charging load
Automatically prioritise and adjust charging speed.
Deploy flexible pricing to incentivise off-peak charging.
Prioritise building energy load.
Location and Charger Setup
Add multiple location with accuracy with amenities.
Create multiple charging stations spots
Design
Dashboard
The Dashboard serves as the nerve center, providing a comprehensive overview of the charging infrastructure's overall health. Key metrics, real-time data, and critical alerts are consolidated in an intuitive interface, empowering administrators to monitor system performance, identify trends, and respond promptly to any issues.
Users
The Users section manages system users who play a crucial role in setting and managing the charging infrastructure. Administrators can add, modify, or revoke access permissions for individuals responsible for overseeing different aspects of the system. This feature ensures a secure and organized approach to system governance.
Station
In the Station section, administrators can access a detailed list and configurations of all charging stations within the infrastructure. This includes vital information such as location, capacity, operational status, and any specific configurations. The ability to manage and configure stations from a centralized platform facilitates efficient maintenance and optimization.
Customer
The Customer module maintains a comprehensive list of individuals who have signed up on the mobile app to use the charging infrastructure and associated services. Administrators can view customer details, track usage patterns, and address any customer-related inquiries or concerns. This feature ensures effective customer relationship management and personalized service.
Tariff
The Tariff section empowers administrators to set and manage pricing structures for charging services. This includes configuring rates based on factors such as charging speed, time of day, or user subscription levels. This granular control allows for dynamic and flexible pricing strategies, adapting to market demands and optimizing revenue generation.
